The EU is getting serious about regulating artificial intelligence: from 2026, companies that use or develop AI will have to comply with numerous new regulations. What does this mean in concrete terms for users and providers? And why should hoteliers start thinking about the topic now?
Learn More
Never miss a call again with Phone AI from DialogShift. Phone AI helps you to automate your guest communication and never miss a booking again.
Learn More
Artificial intelligence has advanced significantly: with improved memory, faster processes, easier access to video generation, and overall smarter systems. Other areas are also bringing fresh momentum to the tech world. Here are our predictions for the new year.
Learn More
Together with CODE2ORDER, we combine our offerings to facilitate contactless service in hotels. The combination of CODE2ORDER's digital guest service solutions with our intelligent chatbot allows hotels to respond to guest needs immediately.
Learn More
In the global search engine market, Google is at the forefront with a 92% share! How would it be if potential guests could contact their desired hotel during their Google search? Google My Business Messages already makes this possible: with the messaging function, guests can send a message directly to the hotel from the Google search or Maps.
Learn More
After weeks of closures, hotels have reopened and vacation regions in Germany, Austria, and Switzerland are well-booked for the summer season. The hotel industry is slowly but surely beginning to recover. The challenge now is to continue offering excellent service with fewer resources while minimizing and making guest interactions as contactless as possible during check-in and check-out, guest services, and communication.
Learn More
The chatbot jungle is getting denser, and it’s easy to lose track. This is no surprise, as there are many excellent solutions available today with various functionalities, prices, and focuses. There’s something for every operation. But how do you find the chatbot that truly fits your hotel and your needs? We’ve gathered eight important questions to ask during your research to help you pick the optimal chatbot solution for your property. Let’s get started…
Learn More
The new public access to the AI-based language model ChatGPT is on everyone's lips. For many, artificial intelligence is unsettling. Dystopian movies warn about robots taking over the world. Your grandpa never trusted this internet thing anyway. We’ll explain what you really need to know. Be smart – Make AI work for you!
Learn More
Not all chatbots are created equal. We'll show you how your digital helper can assist you even better. With these 5 tips, your beloved bot will become even smarter. 🚀
Learn More
The core of the hospitality industry is good service and the relationship with the guest. Communication and interaction are central aspects of both. It is important to meet the high digital expectations of guests, and a chatbot can help with this!
Learn More
Soon, Millennials and Zoomers will be the two largest consumer groups in the country. Companies looking to improve brand loyalty among these groups should be aware of their different expectations and preferences for the customer experience.
Learn More
Through dialogue marketing, a chatbot comes to life. It works with the wording and the look of the hotel. This makes a big difference in the customer experience!
Learn More
From a marketing standpoint, emojis are undeniably useful. The little, happy faces elicit more from viewers than one might think!
Learn More
Over the past decade, no other technology has fundamentally changed customer communication as much as Conversational AI. It has also had a remarkable impact on chatbots. Here’s what you need to know about it.
Learn More
Guests have long become accustomed to communication via chat – for many, it is even their preferred method of communication. Hotels, in turn, can make themselves accessible to their guests along the entire guest journey, right where they are: from Google search to check-out.
Learn More
The chatbot jungle is becoming increasingly dense, and it's easy to lose track. This is no surprise, as nowadays there are many good solutions with varying functionalities, prices, and focuses. Thus, there is something for every operation. But how do you find the chatbot that truly fits your hotel and your needs?
Learn More
Your digital helper works hard for you and your team, that's for sure. But how successful has it been so far? Where are there opportunities for optimization?
Learn More
How do you actually write the perfect prompt? We've gathered 10 of the best tips for you!
Learn More
Imagine entering a hotel and being greeted by a humanoid robot that not only knows your name but has also already mixed your favorite cocktail. Welcome to the future of hospitality, a world where robots and humans work hand in hand—or more precisely, hand in robotic arm—to provide guests with an unforgettable experience.
Learn More.png)
Do you remember the times when the Metaverse was the hottest topic on the digital playground? It was almost as if someone had opened a time capsule from a distant, futuristic world. But just as the dust settled, Artificial Intelligence stepped into the spotlight, and the Metaverse? It seemed to have moved to the corner of forgotten dreams. But hold onto your VR headsets, because something big is looming on the technology horizon.
Learn More
Generative artificial intelligence will radically change web searches - and therefore also the way potential guests find and book hotels online. Applications such as ChatGPT, Google Gemini and Perplexity are revolutionising travel planning. This is how hoteliers can position themselves.
Learn More
Together with CODE2ORDER, we bundle our offering and facilitate contactless service in hotels. The combination of CODE2ORDER's digital guest service solutions with our intelligent chatbot allows hotels to respond immediately to guest needs.
Learn More
