Our guests love the ability to communicate with us quickly and efficiently. Thanks to the chatbot, potential guests receive an answer on the website without delay - around the clock and in more than 100 languages. This relieves our employees and pleases our potential guests, who can start a booking directly in the chat. As we generate additional bookings through the chatbot, the investment pays off for us.

For our 150 hotels in Europe, DialogShift helps us to answer guest inquiries based on AI - easily online, at any time and in various languages. As an additional component in our digital guest journey, DialogShift's chatbot makes our employees' day-to-day work easier and creates more time for individual guest communication.

Especially in the upscale hotel industry, the goal should be to achieve more time for guest service. Due to the many recurring questions that exist in our industry, the chatbot is a really helpful support.

We use DialogShift to automate the process of responding to guest inquiries. DialogShift's AI-based chatbot has shortened our communication processes and helped us reduce the time we spend interacting with each guest.

After the first few weeks with the new chatbot, we initially thought our telephone system was broken. Then it turned out: we simply received far fewer calls because of our chatbot, which took a lot of pressure off our front office

Bot Sepp answers an average of around 4000 inquiries every month. The chatbot is not only incredibly popular with our guests. We also use it with our employees. You might think it doesn't fit in with such a traditional hotel - but quite the opposite!