1. Change the color of the chat button to a noticeable color. 🎨
While the use of chat for information retrieval is indeed increasing, it's still new territory for many of your website users. While some hotel visitors intuitively wait for the chat pop-up in the bottom right corner, others are discovering this function for the first time. By changing your chat button to a noticeable color, the chat becomes more visible and is used more frequently. You can make this change in the chatbot settings under Chat Design.
2. Spice up your teaser and greeting texts. 👋🏻
Your teaser decides whether your guests will engage in the chat. The greeting text influences whether they stay. These two pieces of text therefore play a bigger role in engagement than you might think.Here's a proven suggestion for your new teaser: "Got questions? Perfect! I'm here to answer everything you want to know.💛 You're guaranteed the best price on our site, promised."
Or for your new greeting text: "Step right in! Nice to meet you.🌞 May I introduce myself? I'm [Chatbot's name]. You'll be amazed at what chatbots like me can do – so go ahead, I'm here for you."
3. How about a discount code to increase booking rates in the chat? 💸
With some booking engines, such as HNS or DIRS21, the discount code can even be passed directly from the chat and applied. Contact your customer success manager or our support team if you need help.
4. Include a link to the chatbot in your hotel's emails to reduce inquiries via email. 📬
This way, your staff will spend less time answering standard questions, and your guests can quickly get information about issues they need resolved before their trip. Your Customer Success Manager will be happy to help you with this!
5. Guide your guests to the chat with QR codes on-site. 📲
Have you thought about placing a QR code in the elevator, as a sticker on the hotel room phone, or on the home screen of the TV? You can find the QR code for your chatbot in the chatbot settings under "Integrate Channels".
Your bot will surely appreciate it. 💙
