By connecting GIATA DRIVE, the award-winning content management tool for hotels to DialogShift’s AI database, hotels can now manage their AI data more easily and strengthen their hotel AI.

Setting up a chatbot, email AI, or phone AI has never been easier for hotels: With the integration of GIATA DRIVE and the hotel website, hoteliers can implement AI-powered guest communication in no time. Thanks to the seamless connection to GIATA DRIVE, all hotel information stored there—ranging from room categories, facts and descriptions—is automatically translated and used to accurately respond to guest inquiries in real time. DialogShift’s hotel AI answers guest questions via chat, writes emails, and can even handle phone calls.

“At GIATA, we have always been convinced of the transformative power of AI in tourism. AI is reshaping the hotel booking process by replacing the traditional approach with highly personalized, direct responses. Instead of sifting through multiple websites, travelers can now ask AI-chatbots for tailored hotel recommendations based on structured, high-quality data. This evolution demands that hotels maintain consistent, detailed, and up-to-date content across all channels to ensure they are accurately represented and easily discoverable by AI search engines. In doing so, they can convert targeted inquiries into direct bookings, staying competitive in an increasingly AI-dominated travel landscape.” said Mathis Boldt, CEO at GIATA. 

The question of how data is connected is becoming increasingly important. Until now, hotel information had to be maintained in multiple places—on the website, in booking systems, with distribution partners, in the chatbot, phone AI, and email management. With the DialogShift Database and the additional connection to GIATA DRIVE, that’s a thing of the past: Any changes made in GIATA DRIVE are automatically reflected in DialogShift’s hotel AI—in real time and in more than 100 languages. This creates a single source of truth, ensuring that guest inquiries via chat, email, or phone are always answered based on the most up-to-date information. “This development marks a paradigm shift”, says Olga Heuser, CEO of DialogShift. “Hotels no longer need to manage digital silos but can rely on an intelligent infrastructure.”

Setup takes just a few minutes: Enter the GIATA ID, upload the hotel website and documents into the DialogShift database—done. There’s no need for a lengthy onboarding process, and hotels can immediately start automating their guest communication.

About GIATA

Founded in 1996, GIATA is the global pioneer specializing in travel and tourism content technology solutions with the headquarters in Berlin. Our digital products count over 20,000 customers and partners across 74 countries, including major hotel chains, online travel agencies, tour operators, travel agency co-operations and global distribution systems. More information can be found at www.giata.com 

About DialogShift‍

DialogShift relieves hotels with AI solutions that automatically answer guest queries around the clock in countless languages and at various points of contact with the guest. One hotel AI for all your channels: The innovative startup from the heart of Berlin develops Chatbots, Email and Phone AI that work with the latest technology. Get more info here: www.dialogshift.com