With five years of AI experience and over 1,000 hotel chatbots deployed, not much can rattle us. The only thing that regularly blows us away is our beloved chatbots. Our hardworking digital pals truly deserve a high-five, so today we’re giving them a proper introduction. Get ready for a round of lovingly designed chatbot heroes that are sure to bring a smile or two. Here come the Chatbot Superstars 2024 from DialogShift! 🚀💙
Feeling at home is an emotion. That’s the motto of the Oelkers family and the entire “RoWi-Team” – for 45 years!
This wellness hotel, located in the heart of Germany in sunny southern Harz, offers guests everything from wellness with multiple pools, saunas, and relaxation rooms to culinary delights from the region, and even a Young Beach Kids & Teens Club for the little ones. Especially with such a versatile offering, a chatbot can truly shine. It keeps track of everything and makes it easier for guests to get the information they need.
Why does Hotel Romantische Winkel belong to our Chatbot Superstars 2024? It's simple. Since the beginning of the year, Chatbot Jona has been diligently answering over 5,000 guest questions per month. With an average response time of three minutes per question, this saves the team a whopping 250 hours each month. Even we are impressed by that! 🚀
Fritz Lauterbad sounds so impressive you might think it's an urban legend, but this hotel in the Black Forest is very real! It offers everything a wellness heart desires: After a relaxing sauna session, you can hop barefoot into the infinity pool and then enjoy a gin in the hotel's very own Monkey 47 Suite – a dream come true.
Equally impressive as the hotel itself is Chatbot Fritz. With extremely high usage and an impressive conversion rate, Fritz is a true chatbot superstar. No wonder Fritz Lauterbad has made it to our list of Chatbot Superstars for the second year in a row. Fritz has already secured countless bookings and has become an indispensable member of the team. That's how AI becomes fun. 💙 Do you know Steffen Schillinger? No?? Then you should definitely read our DialogStory about the cool hotel director from the Black Forest.
The Empire Riverside Hotel in Hamburg stands for outstanding hospitality and an unforgettable experience in the heart of the Hanseatic city. An absolute highlight, even for locals, is the 20up Bar. This bar is located on the 20th floor and offers a breathtaking view over Hamburg and the Hamburg Harbor.
Since March 2022, the chatbot of the Empire Riverside Hotel has been live and has shown an impressive track record. With an increase to 15,000 active users and an automatic response rate of 98%, the hotel sets new standards in digital guest service that leave you wanting more.
The Empire Riverside Hotel demonstrates impressively how modern technology and top-notch service can go hand in hand to provide guests with an unforgettable experience.
The Hotel Stäfeli in Lech am Arlberg is renowned for its charming blend of traditional Alpine romance and modern comfort. In this beautifully situated hotel, you'll not only enjoy stunning mountain views but also top-notch service and plenty of extras that make your stay unforgettable.
What makes Hotel Stäfeli special is its attention to detail and the warm atmosphere that permeates every corner. Guests can look forward to tastefully decorated rooms that combine alpine charm with modern design. But it’s not just the ambiance and amenities that make Hotel Stäfeli an outstanding place; it’s also the innovative use of technology. The hotel’s own chatbot, Lotti, which has been in use since the end of October 2023, has proven to be an extremely effective tool for enhancing guest service. Lotti is known for her high level of personalization, making the guest experience even more enjoyable.
Hotel Stäfeli impressively demonstrates that traditional hospitality and modern technology can perfectly complement each other to provide guests with a unique experience. With Lotti by their side, the Hotel Stäfeli team elevates their service to a new level, creating unforgettable moments for their guests. A well-deserved place among the Chatbot Superstars 2024!
Congratulations to the Hotel Stäfeli team, and here’s to many more innovative and unforgettable years!
The Hotel Brussels stands for refined luxury and comfort in the heart of the Belgian capital. This elegant hotel offers a central location with spectacular views over Brussels, combined with first-class service and numerous amenities that make your stay unforgettable.
The stylishly furnished rooms combine modern design with the utmost comfort. Guests can enjoy excellent cuisine, serving both local and international specialties, as well as the state-of-the-art fitness center and the relaxing spa, which offers a welcome break from the hustle and bustle of the city.
A special feature of The Hotel Brussels is the successful use of technology. The digital concierge Theo, who has been supporting the team since April 2023, has proven to be an extremely effective helper in guest service.
Our statistics show that Theo has an impressive nearly 1,000 active users per month and an outstanding response rate of 98%. Additionally, 250 forwarded inquiries have resulted in 1,200 overnight stays. Theo eases the workload of the staff by answering inquiries in seconds, handling a high volume of communication efficiently.
The Schulz Hotel in Berlin is an urban retreat and one of our favorite spots in the German capital. Located right next to the Berlin Ostbahnhof, the hotel offers the perfect base to explore the city and leave the everyday behind. The stylishly furnished rooms and vibrant atmosphere make the Schulz Hotel a place where you immediately feel at home. Here, personal service is valued and complemented by digital solutions.
The centerpiece of this digital service approach is the AI chatbot. Guests don’t have to spend time searching for information or waiting for responses. The chatbot is available 24/7 and answers most questions instantly – and in over 100 languages. For more complex issues, a staff member takes over the chat, ensuring seamless communication.
Guests can contact the hotel via the website, social media, or WhatsApp and receive quick and precise answers. This combination of warm hospitality and modern technology makes the Schulz Hotel an outstanding example of contemporary service in the hospitality industry.
And those pictures! Don’t they make everyone want to experience the lively atmosphere of Berlin and dive into the Schulz Hotel?
Nestled in the picturesque landscape of the Hessian city of Marburg lies Vila Vita. The hotel offers a unique blend of comfort and tradition. The stylishly furnished rooms and suites are the perfect retreat for travelers seeking both relaxation and adventure.
A special feature of Vila Vita is the innovative use of technology to optimize guest service. The hotel's digital concierge, Ida, has been in service since August 2023 and has proven to be extremely useful. Ida efficiently handles routine inquiries, relieving the staff and ensuring smooth communication. Whether it’s questions about room bookings, recommendations for local attractions, or special requests – Ida is available 24/7, ensuring that guests feel well taken care of.
With a 6% share of live chats and a referral rate to the booking engine of 30%, Ida plays a central role in guest interaction. These numbers highlight how well Ida is integrated into Vila Vita and how she enhances the guest experience.
Vila Vita in Marburg impressively demonstrates how modern technology and warm hospitality can go hand in hand to provide guests with a unique experience.
The East Hotel in Hamburg is a true standout – a cool fusion of old industrial architecture and modern design, right in the heart of the Hanseatic city. Here, stylish ambiance meets creative flair. The chic rooms and suites offer the perfect place to chill, and the numerous restaurants and bars serve up plenty of delicious treats and good vibes. The wellness area? Simply heavenly and perfect for relaxing.
But that’s not all! The secret superstar of the East Hotel is the chatbot, which joined the team in July 2023. With an impressive response rate of 97% and around 35,000 automatic replies, this digital helper is always on hand. Whether it’s questions about the breakfast buffet or the best way to the Reeperbahn – the chatbot has the answer. And when things get tricky, the friendly hotel staff seamlessly takes over.
The East Hotel impressively shows how charm and modern technology can come together to create an exceptional experience. Congratulations to the East Hotel team for their well-deserved place among the Chatbot Superstars 2024!
Which chatbot do you like the most? We love all our chatbots equally – of course! They are unique in their own special ways. 💙🤖 Stay tuned for the next edition of our chatbot pageant! Maybe yours will be featured soon. 🚀
