Through the integration of generative AI, DialogShift elevates chatbots to a new level. These new bots not only speed up setup but also enable smoother conversations, enhancing guest satisfaction.

Here’s how it works‍

DialogShift develops chatbots specifically for the hospitality industry based on Artificial Intelligence that can automatically answer guest queries. The company has now released a new generation of chatbots based on the latest state-of-the-art technology: generative artificial intelligence, the same AI that powers tools like ChatGPT. Think of it as ChatGPT, but specifically for hotels.

The specially developed prompt design and the combination of various language models (Large Language Models, LLMs), including GPT-4, ensure optimal interaction and conversion in guest communication. The chatbot reliably answers hotel-specific questions and can also provide information on broader topics such as the hotel’s surroundings or activities.

"With a special AI design and a combination of various language models and vector spaces, we can maximize the benefits of generative AI and ensure the chatbot provides reliable responses," assures Stefan Heuser, CTO of DialogShift.

The chatbot can address complex questions and the individual needs of guests, remembering what has been written. It composes its own responses and has access to specific hotel information and, more or less, the knowledge of the internet. Hotel information can be easily uploaded with a few clicks from external sources (e.g., website), and maintaining hotel information is less cumbersome due to the bots' self-learning capabilities and automatic knowledge updates.

The chatbot is deployable directly on the hotel's website, on social media channels, and messaging apps (including WhatsApp), covering the entire guest journey—from Google search to check-out.

Key advantages at a glance:

• There's no need for the hotel to formulate predefined responses.
• The chatbot can understand complex inquiries that may contain more than one question, including misspellings or incomplete sentences.
• Interactions with the bot are more efficient. The need to pre-formulate response blocks is eliminated, allowing the chatbot's responses to contain only the information specifically asked by the guest.
• The already high automation rate of over 90% for DialogShift chatbots is further increased by AI, with the founder and CEO Olga Heuser estimating the future automation rate to be nearly 100%.
• The chatbot is capable of generating the most relevant quick response buttons based on the conversation, assisting in dialogue management by suggesting the next relevant questions or options, such as making a booking.
• The interaction with the chatbot is remarkably smooth and natural.

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Sounds good?

‍Get your hotel involved. Chatbots not only significantly relieve the hotel team in guest communication, but also increase the direct booking rate and guest satisfaction through better accessibility and quick response to questions. Did you know that about 70% of questions on a website are booking-related?

In this Demo-Video , you can see how the chatbot works. You can currently register your hotel for the beta version to be part of it from the start.

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