.png)
By integrating Generative AI, DialogShift elevates chatbots to a new level. These new bots are not only faster to set up but also enable smoother conversations, thereby enhancing guest satisfaction.
Learn More.jpeg)
Christian Müller has been passionate about technology since his first PC. It's no wonder, then, that he has some valuable insights to share about digitalization. The Group Manager of Technology at the Viennese Schani Hotels talks with us about how to automate a hotel while making not only the guests but also the colleagues happy.
Learn More
The Classik Hotel Collection, Vital Hotel by Meiser Hotels, and ahead Burghotel are among the first in Germany to implement next-generation chatbots.
Learn More
Alfons Weiß manages the Bayerwaldhof Hotel in the Bavarian Forest and is more than successful with it: full house throughout the year and all without the help of booking portals. So far so good, but the most impressive feats are performed by the team behind the scenes.
Learn More.jpg)
Digitalization, automation, and especially artificial intelligence are uncharted territories for many people. Surrounded by operational business, overwhelmed with tasks, and short on time, the project of implementing a hotel chatbot often seems daunting. If only there were someone who could take this workload off one’s hands...
Learn More
Not all chatbots are created equal. We'll show you how your digital helper can assist you even better. With these 5 tips, your beloved bot will become even smarter. 🚀
Learn More
The Wieslers have a tradition. Already in its third generation, the Seehotel Wiesler on Lake Titisee in the Black Forest is operated by the family. Young hotelier Anna Wiesler shares the secret of a harmonious family business, her enthusiasm for technology, and a vision of fairer rating systems.
Learn More
The core of the hospitality industry is good service and the relationship with the guest. Communication and interaction are central aspects of both. It is important to meet the high digital expectations of guests, and a chatbot can help with this!
Learn More
Soon, Millennials and Zoomers will be the two largest consumer groups in the country. Companies looking to improve brand loyalty among these groups should be aware of their different expectations and preferences for the customer experience.
Learn More
Through dialogue marketing, a chatbot comes to life. It works with the wording and the look of the hotel. This makes a big difference in the customer experience!
Learn More
From a marketing standpoint, emojis are undeniably useful. The little, happy faces elicit more from viewers than one might think!
Learn More
Over the past decade, no other technology has fundamentally changed customer communication as much as Conversational AI. It has also had a remarkable impact on chatbots. Here’s what you need to know about it.
Learn More
Guests have long become accustomed to communication via chat – for many, it is even their preferred method of communication. Hotels, in turn, can make themselves accessible to their guests along the entire guest journey, right where they are: from Google search to check-out.
Learn More
The chatbot jungle is becoming increasingly dense, and it's easy to lose track. This is no surprise, as nowadays there are many good solutions with varying functionalities, prices, and focuses. Thus, there is something for every operation. But how do you find the chatbot that truly fits your hotel and your needs?
Learn More
Your digital helper works hard for you and your team, that's for sure. But how successful has it been so far? Where are there opportunities for optimization?
Learn More
The 4**** Best Western Plus Kurhotel at the Obermaintherme is definitely a leader in automation. Behind the scenes of the wellness hotel, several robots make their rounds. Managing Director Andreas Poth reports on how he surprises his team and guests anew every day.
Learn More
How do you actually write the perfect prompt? We've gathered 10 of the best tips for you!
Learn More
Imagine entering a hotel and being greeted by a humanoid robot that not only knows your name but has also already mixed your favorite cocktail. Welcome to the future of hospitality, a world where robots and humans work hand in hand—or more precisely, hand in robotic arm—to provide guests with an unforgettable experience.
Learn More.png)
Do you remember the times when the Metaverse was the hottest topic on the digital playground? It was almost as if someone had opened a time capsule from a distant, futuristic world. But just as the dust settled, Artificial Intelligence stepped into the spotlight, and the Metaverse? It seemed to have moved to the corner of forgotten dreams. But hold onto your VR headsets, because something big is looming on the technology horizon.
Learn More.png)
In a world where technology is advancing rapidly, the next big innovation could fundamentally change the way we surf the internet. Instead of tedious clicking and scrolling, we might soon be talking to an AI assistant that understands our desires and makes personalized suggestions. Does it sound like science fiction? This future of web search, driven by generative AI, could soon become reality.
Learn More
DialogShift wins the prestigious award for its Google's Business Messages application for Hotel Haffhus, for combining state-of-the-art AI (in 109 languages) with human empathy and conversational design to increase interactions and direct bookings.
Learn More
In the worldwide search engine market Google is in the lead with a share of 92%! How would it be if potential guests could get in touch with their desired hotel during their Google search? Google My Business Messages already makes this possible: With the message function, guests can send a message to the hotel directly in Google Search or Maps.
Learn More
Together with CODE2ORDER, we bundle our offering and facilitate contactless service in hotels. The combination of CODE2ORDER's digital guest service solutions with our intelligent chatbot allows hotels to respond immediately to guest needs.
Learn More