One hotel AI for chat, e-mail and telephone
Hotels of all sizes rely on DialogShift's Generative AI to automate guest communication, increase productivity, improve guest service and generate more direct bookings.
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Discover our Customers
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Well-known hotel brands rely on DialogShift. We are a preferred partner of:
We write success stories
The Bayerwaldhof
Alfons Weiß runs the Bayerwaldhof Hotel in the Bavarian Forest and is more than successful: a full house all year round and without the help of booking portals. So far so good, but probably the most impressive feats are performed by the team behind the scenes.
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The Fritz Lauterbad
Team Lauterbad has been working with chatbot Fritz since fall 2022. The collaboration between Fritz Lauterbad and DialogShift is a real success story! But read for yourself.
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The Kurhotel an der Obermaintherme
The 4**** Best Western Plus Kurhotel an der Obermaintherme is definitely a pioneer when it comes to automation. Behind the scenes at the wellness hotel, several robots are doing their rounds. Managing Director Andreas Poth reports on how he surprises his team and his guests every day.
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The Tourismus-experten
Digitalization, automation & artificial intelligence in particular are unexplored territory for many people. Surrounded by operational business, far too many tasks and far too little time, the hotel chatbot project often seems huge. If only there was someone who could do this work for you...
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The Seehotel Wiesler
The Wieslers have a long tradition. The Seehotel Wiesler on Lake Titisee in the Black Forest is now in its third generation. Up-and-coming hotelier Anna Wiesler talks about the secret of a harmonious family business, her enthusiasm for technology and a utopia of fairer rating systems.
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One AI for all guest communication
A hotel AI that knows your hotel and communicates with your guests exactly as you do. You expand and update the content of your AI centrally in one place. 🧠
- Chatbot AI
- Email AI
- Review AI
- Phone AI
Reducing the workload through automation
Relieve your employees and generate more bookings. 💰
- at least 95% automation
- generate leads around the clock
- AI that speaks your language
- be available where your guests are and become twice as fast in email processing
- booking requests worth 513 million euros generated in 2024💸
A central AI that unites all your important communication channels
An AI for various communication processes: Chat, e-mail and telephone. 🌐
- As much as you need: no limits, unlimited data sources: PDFs, websites, documents, question catalogs and content management systems.
- High connectivity: central connection to other systems, for example your Booking Engine. Your AI works across all channels.
- Highest precision and tight reading cycles: Our AI technology extracts and processes information from a wide range of data sources with the highest accuracy. It re-reads information every 24 hours so that your AI is always up-to-date. 🚀
- Your hotel has character: that's why the AI's central database is tailored to your hotel. Guest communication in your tone of voice.
- Don't miss a thing: The AI alerts you if information in the database is missing, inconsistent or out of date. 💡
Be available where your guests are
Integrate your hotel AI into various communication channels. 🚀
- Social Media
- Inhouse Communication
- Phone
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Why DialogShift?
Over 6 years of AI experience and more than 1000 chatbot setups make us a professional when it comes to automated guest communication. 💙
- We are industry experts: lean back thanks to concierge onboarding and benefit from our experience and best-practices.
- Your hotel and your team don't have to make any compromises with us. The identity and character of your hotel is our top priority - because you know your hotel best.
- Flexibility and control are no contradiction for us: Even after onboarding, quality assurance still applies with us - but you decide when and how you keep your AI up to date. If there's ever a problem, we're just an email away.
That's what our customers think about us
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Our guests love the ability to communicate with us quickly and efficiently. Thanks to the chatbot, potential guests receive an answer on the website without delay - around the clock and in more than 100 languages. This relieves our employees and pleases our potential guests, who can start a booking directly in the chat. As we generate additional bookings through the chatbot, the investment pays off for us.
For our 150 hotels in Europe, DialogShift helps us to answer guest inquiries based on AI - easily online, at any time and in various languages. As an additional component in our digital guest journey, DialogShift's chatbot makes our employees' day-to-day work easier and creates more time for individual guest communication.
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Especially in the upscale hotel industry, the goal should be to achieve more time for guest service. Due to the many recurring questions that exist in our industry, the chatbot is a really helpful support.
KPM Hotel & Residences Berlin
We use DialogShift to automate the process of responding to guest inquiries. DialogShift's AI-based chatbot has shortened our communication processes and helped us reduce the time we spend interacting with each guest.
Event Hotels
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After the first few weeks with the new chatbot, we initially thought our telephone system was broken. Then it turned out: we simply received far fewer calls because of our chatbot, which took a lot of pressure off our front office
Hotel Oderberger
Bot Sepp answers an average of around 4000 inquiries every month. The chatbot is not only incredibly popular with our guests. We also use it with our employees. You might think it doesn't fit in with such a traditional hotel - but quite the opposite!
Bayerwaldhof
In 2024 we generated booking requests worth 513 million euros. 🚀
Languages
Automation
successful conversations
Seamless integration
Discover the DialogShift ecosystem. 🕸️ We work with many great partners that we wouldn't want to miss in the DialogShift family! However, our products work independently of them, no matter which booking engine or guest app you already use. No new purchases, just DialogShift.
HNS
DialogShift integrates seamlessly with HNS for an improved hotel communication and booking experience. This integration optimizes efficiency and ease of use for hotel staff and guests.
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Mews
Our integration allows access to the MEWS guest information. This not only increases personalization, but also the efficiency of a process.
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Apaleo
Thanks to the technical integration with Apaleo, the DialogShift chat also has access to the Apaleo guest information - for an optimized and more personal process.
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hotelkit
Our integration with hotelkit makes it possible to be notified of incoming live chats in the hotelkit app. For guaranteed smooth processes.
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straiv
Thanks to our integration, the DialogShift chat button appears in the straiv digital guest folder. For relaxed live chat trading.
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FAQ
Do you integrate ChatGPT?
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No, we do not integrate ChatGPT directly. Our solution is based on the powerful AI models from OpenAI or Anthropic, for example, which are provided via Microsoft Azure or Amazon AWS. These models give us the flexibility to customize them specifically to your requirements and the information you provide. Unlike AI applications such as ChatGPT, our hotel AI is tailored to the specific data and information of your business. This ensures a secure, reliable and customized solution. 💡
Which AI models do you use?
Our solution is based on state-of-the-art generative AI. We use various large language models, including models from leading providers such as OpenAI and Anthropic. This combination enables us to make optimum use of the strengths of the different models and provide a customized, high-performance AI solution.
What needs to be considered with regard to data protection?
Our company promises you data security & GDPR compliance in accordance with European law. 🇪🇺
What are the requirements for working with DialogShift?
Above all, you need a hotel - and then you're ready to go! Our hotel AI integrates with your hotel and not the other way around. Our AI works with every booking engine. In addition, we have many integrations with great partners that make the collaboration even more seamless. 🌐 Every hotel can have a hotel AI.
Does your system also work without PMS integration?
Of course, there is no need for integration, the DialogShift products work independently.
How many languages does the AI support?
Our AI is a real linguistic talent. It speaks, writes and chats in over 108 languages. Turkish, Russian or Icelandic? The language switch works fluently. Best of all, even in live chat, messages are automatically translated so that your team can express themselves exactly as they wish. 🗣️
Can DialogShift send proactive messages to guests?
We are working flat out to ensure that you will soon be able to contact your guests proactively and automatically. DialogShift launches WhatsApp Journey Messaging in 2025. 🚀
What goes into the AI database?
The AI database is the basis for the knowledge of your hotel AI. This is where you store everything the AI should know about your hotel. This can be done very easily in the form of URLs, PDFs, onboarding documents and much more.
How often does the AI read the data?
Our AI technology extracts and processes information from various data sources with the highest accuracy. It re-reads information every 24 hours so that your AI is always up-to-date. 🚀
How can I maintain my AI database?
You can easily manage your AI database via the DialogShift app. One database for all your hotels and all your products.
How long does it take to set up the hotel AI?
The most time-consuming part of your hotel AI project will be providing the AI with all the information about your hotel at the start. How long it takes to set it up therefore depends largely on how quickly you can equip your AI with the necessary knowledge. We will help you with this, just like with all the other steps! Experience shows that our onboarding process takes around 1 - 2 weeks. ⏰
Hotel AI sounds good? We'll be happy to get in touch with you 📲
Leave us a free and non-binding inquiry. We'll be happy to get back to you. 📱
AI in the hotel industry? Our guide explains!
Professionals who know the hotel industry inside and out talk about AI in various areas of a hotel. The guide for hoteliers.💡
Get our free chatbot guide for hotels
Many best practice examples and tips for your AI project. 💡
Let's make your hotel fit for the future.
Take the first step towards digital guest communication. We are just a click away.
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Torstraße 201
10115 Berlin
